1. To protect the recording surface of the DVD from scratches, fingerprints, dust particles, and smears, never touch the recording surface (The side without the label) or place it face down on a hard surface. Hold the disk by the outer edges or by placing a finger into the center hole.

2. Should the disc become dirty, use only a clean, non-wood product, cloth. Wipe from inside hub to outer edge, not in a circular motion. Use only commercially available DVD/CD cleaners or ethyl alcohol. Do not use gasoline, kerosene, benzene, lacquer thinner, antistatic agents or LP recording cleaning agents as they may damage the recording surface.

3. To prevent warping or accidental damage to the DVD, always place the DVD back into the case provided by Robles Video Productions immediately after use. Do not leave an unprotected disc in direct sunlight or excessively hot and humid environments.

Your DVD's have been checked and were in working condition when they left the Robles Video Productions office. Robles Video Productions defines working condition as a DVD that has all chapters playing with picture and sound. Each DVD has been checked two times to insure proper playback. Even though this has been done, there is still a minuscule possibility of compatibility problems. Robles Video Productions encourages you to check each DVD in your DVD player at home to make sure it works. If after one week, Robles Video Productions has not heard from you about any problems, then we will delete your project. No changes will be made under any circumstance.

Client may submit, in writing or e-mail, any specific editing requests concerning the Event to Robles Video Productions, within one week after the Event. If no written editing requests are made by client, editing of the raw footage is at the sole discretion of Robles Video Productions and no re-editing on the DVD will be negotiated.

Q. My DVD is skipping only on one DVD, and the rest are playing properly
A. If only one DVD is not playing properly, the DVD is most likely scratched or have fingerprints. You can purchase another DVD copy for $35.

Q. My DVD is skipping on each DVD randomly.
A. Your DVD player is not compatible with DVD-R. You will need to play the DVD on a DVD player that is compatible.

Q. My DVD is skipping on each DVD at the same place.
A. During the compression process, an error occurred that we were not aware of. If you are contacting us within 7 days of receiving the DVD's, please fill out the Customer Care Form below, and we will replace all of the DVD. (Please indicate how many DVD you received.)

If no editing requests were submitted to Robles Video in writing within one week after the Event, editing of the raw footage is at the sole discretion of Robles Video Productions and no re-editing on the DVD will be negotiated.

Q. I believe that there is footage missing from the DVD
A. If you are contacting us within 7 days of receiving the DVD's, please fill out the Customer Care Form below indicating exactly what type of footage we are looking for & where it should appear.

Q. I submitted a song I do not like.
A. We can replace the song if you are contacting us within 7 days of receiving the DVD's, please fill out the Customer Care Form below (cost of $250).

Q. Robles Video did not use the correct song.
A. We will replace the song at no cost if you are contacting us within 7 days of receiving the DVD's, please fill out the Customer Care Form below.